Terms of service
PAYMENTS TERMS & CONDITIONS.
We accept all major credit and debit cards.
Visa, Visa Debit / Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, American Express, Apple Pay, PayPal, KLARNA, Ethereum, BitCoin, LiteCoin & BitCoin Cash.
WHY YOU SHOULD READ THEM.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
HOW TO CONTACT US.
You can contact us by email at info@kostamize.com
HOW WE MAY CONTACT YOU.
If we have to contact you we will do so by writing to you at the email address you provided to us in your order or telephoning you on the number you provided to us in your order.
"WRITING" INCLUDES EMAILS.
When we use the words "writing" or "written" in these terms, this includes emails.
Our contract with you -
HOW WE WILL ACCEPT YOUR ORDER.
Our acceptance of your order will take place when we have received payment in full, and we have emailed you to confirm that the products you have ordered are being processed ready for delivery, at which point a contract will come into existence between you and us.
IF WE CANNOT ACCEPT YOUR ORDER.
All orders are subject to availability and acceptance by us. We may refuse to accept an order for any reason. If we are unable to accept your order, we will inform you of this and will not charge you for the products. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because there has been a problem with payment or because we have identified an error in the price or description of the products.
YOUR ORDER NUMBER.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
OUR PRODUCTS
Products may vary slightly from their pictures and descriptions. The images and descriptions of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours, designs and materials accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products and designs. Your product may vary slightly from those images and descriptions.
MAKING SURE YOUR MEASUREMENTS ARE ACCURATE.
You are responsible for ensuring that the size of product selected is correct. You can find information and tips on how to measure by contacting us at info@kostamize.com
OUR RIGHTS TO MAKE CHANGES.
Minor changes to the products. We may make changes to products from time to time, including:
- to reflect changes in relevant laws and regulatory requirements; or
- to implement minor technical adjustments and improvements.
DELIVERY COSTS.
Deliveries to the UK are £5 and products will usually be delivered within 1 - 14 working days.
Deliveries to destinations outside of the UK will cost £20 per delivery and delivery times will vary from 5 days upwards, depending on the destination.
Delivery will be complete when we deliver the products to the address provided by you.
If products are to be delivered to a destination outside the UK, your order may be subject to import duties and/or taxes, and you will be responsible for any such charges. We will not be liable to pay any import duties or taxes under any circumstances.
If products are to be delivered to a destination outside the UK, you are responsible for ensuring that you comply with any applicable laws and/or regulations in the destination country.
WHEN WE WILL PROVIDE THE PRODUCTS.
We will ship products to you via a third party as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
WE ARE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
WHEN YOU BECOME RESPONSIBLE FOR THE PRODUCTS
Products will be your responsibility from the time the products are delivered to the address you gave us.
WHEN DO YOU OWN THE PRODUCT(S)
You own a product once we have received payment in full.
HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
- submit a refund request by going to the returns section in the footer of our website;
- email us at info@kostamize.com. Please provide your name, home address, details of the order and your email address.
WHEN YOUR REFUND WILL BE MADE.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
- your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
- in all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
OUR RIGHTS TO END THE CONTRACT.
We may end the contract if you break it.
We may end the contract for a product at any time by writing to you if:
- you do not make any payment to us when it is due;
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
- you do not, within a reasonable time, allow us to deliver the products to you.
IF THERE IS A PROBLEM WITH THE PRODUCT.
How to tell us about problems
If you have any questions or complaints about the product, please contact us. You can email us at info@kostamize.com.
WHEN YOU MUST PAY AND HOW YOU MUST PAY
We accept payment from all major credit and debit cards, Apple Pay, PayPal, Ethereum, BitCoin, LiteCoin & BitCoin Cash.
You must pay for the products before we dispatch them.